What sort of training is it?

This course is for public service professionals in HR, inclusion, workforce development, and frontline roles. Using the Five to Thrive model, participants explore the science of workplace relationships and gain practical tools to strengthen connection, manage stress, and build cohesive, resilient teams that thrive under pressure.

What will I learn?

Public service roles demand resilience, particularly in times of instability and rising need. Leaders and managers often encounter not only heavy workloads but also the emotional impact of working with people facing trauma, hardship, or systemic adversity. This ongoing strain can manifest as compassion fatigue, moral injury, vicarious trauma, or burnout—forms of secondary stress that erode clarity, connection, and resilience.

Maintaining Resilience in Public Service offers a reflective and supportive space for professionals to pause, take stock, and explore the science of wellbeing. Grounded in neuroscience, the course examines how compassion functions as a human capacity, why it can fatigue under pressure, and how recovery itself can build deeper resilience and purpose.

Through practical tools, peer learning, and guided reflection, participants will learn to identify early warning signs of stress, apply strategies to strengthen resilience across teams, and embed protective practices into daily routines. They will also consider how recovery can restore both individual wellbeing and collective effectiveness.

Aligned with Civil Service behaviours—including Leadership, Working Together, Developing Self and Others, Communicating and Influencing, and Making Effective Decisions—this course empowers leaders to protect themselves and their teams, ensuring sustainable, purposeful public service.